The image displays the text "covid-19 safety plan", centred on a pale green-gray background with the Elements logo as a watermark.

Covid-19 Spa Policies & Safety Plan

Updated Spa Policies and Safety Plan to ensure a safer experience for clients and practitioners.

Just a heads up, we wrote this post in July 2020 so it might be outdated!

Like every personal care service business, the way we operate has dramatically changed in response to Covid-19. This new normal includes limiting the number of people in the spa at one time, a decrease in the total number of appointments we can schedule in one day, a change in the type of services we can offer safely, and various limits to the ways we interact with clients every day.

Thank you for your patience and understanding as we navigate this unprecedented global event together. We appreciate the continued support and enthusiasm for our practitioners, services, and products.

We are continuing to follow the strict protocols recommended by WorkSafeBC, the Public Health Officer, and BC Beauty Council to keep our spa a healthy and safe environment for staff and guests.

When You Arrive at Nanaimo Elements

Wearing of masks is now optional for our clients and staff at Nanaimo Elements.

Please do not enter the spa if you are experiencing Covid-19 symptoms. A list of symptoms/conditions is also posted on our door; please do not enter if any apply to you.

Occasionally, the door may be locked during regular hours, please call 250-585-8768 or knock.

Note, we are closed for lunch and cleaning between 1:30 and 2:00 PM daily.

Contact Us First Recommendation for Shopping Or Product Consultations

With limits to our hours and capacity, we recommend you contact us first with your product questions before you shop. We can ensure you receive the best possible service and advice by doing so.

If you know which products you'd like to purchase, we recommend contacting us before you visit and we will have your order ready to pick up when you arrive.

Services & Treatments By Appointment Only

Please note, we are only able to accommodate services by appointment only. Request an appointment using our website form or call us at 250-585-8768 to schedule an appointment.

Please Come To Your Appointment Alone

There is no longer a waiting area in the spa and we must restrict the number of people in the spa at one time. As a result, we ask you to come to your appointment alone and leave all unnecessary objects in your vehicle.

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