FAQs

Process + Policies

How can I schedule a skincare consultation or spa treatment?

You can easily schedule an appointment with our spa specialists online by visiting our booking portal. Or just call the spa, or even send us an email (find the details on our contact page).

What is your cancellation policy?

We get it, sometimes plans change!

If you need to cancel or reschedule your appointment, please provide at least 48 hours notice. Otherwise, late cancellations may be subject to a cancellation fee.

What is your no-show policy?

No-show appointments are subject to a 100% charge for services booked. Please provide at least 48 hours service if you need to cancel or change your appointment to avoid any charges.

Products

What skincare brands do you use at Elements?

We proudly feature renowned brands such as Éminence Organic Skin Care, Laboratoire Dr Renaud, Jane Iredale: The Skincare Makeup, and NuFACE in our spa treatments.

Can you recommend skincare products for my specific skin type?

Yes, our skin health experts can assess your skin and recommend the ideal products from our brands to address your skin type and concerns.

Are your products suitable for sensitive skin?

Absolutely. Our products are carefully selected to cater to all skin types, including sensitive skin.

Are all your skincare products organic?

We prioritize products that use organic and natural ingredients. Just keep in mind that only Éminence products are certified organic. Many other products that we carry, such as Laboratoire Dr Renaud, use organic ingredients.

What makes Éminence Organic Skin Care products special?

Éminence Organic Skin Care products are made from all-natural ingredients, free of harmful chemicals. They provide effective results while being environmentally conscious.

What's great about Laboratoire Dr Renaud's skincare solutions?

Laboratoire Dr Renaud combines scientific innovation with skincare expertise to offer cutting-edge products that cater to various skin concerns, promoting healthy and radiant skin.

How does Jane Iredale makeup differ from other brands?

Jane Iredale is known for its mineral-based formulations that not only enhance your beauty but also care for your skin, ensuring a flawless, natural look. And as a bonus, most of their products have natural SPF from their mineral formulations.

Treatments

Facials + Body Treatments FAQs

Do you offer customized skin care treatments?

Absolutely! We tailor our skin care treatments to your unique skin type and concerns, ensuring you receive the personalized care you deserve.

What can I expect from a NuFACE treatment at your spa?

NuFACE specializes in innovative facial toning solutions, and you can expect to see results after just one treatment! Our NuFACE treatments help redefine your beauty by toning and revitalizing your skin, delivering a youthful appearance.

How often should I get a facial?

For that everlasting glow, we recommend a facial every 4-6 weeks. Your skin will thank you!

What type of facial is best for my skin type?

Our skilled aestheticians analyze your skin to recommend the perfect facial tailored to your unique needs.

Is there a specific facial for anti-aging?

Absolutely! We offer age-defying facials that work wonders to minimize fine lines and wrinkles, turning back time on your complexion. Check out our facials menu for info.

How long does a typical facial session last?

Our facial treatments come in 60- and 90-minute options, so you know you’ll get the pampering you deserve.

Can I wear makeup after a facial?

It’s best to let your skin breathe after a facial. We recommend holding off on makeup for a few hours to maximize the benefits. We always apply SPF to protect your skin post-treatment.

Do I need to prep anything before my facial appointment?

You’ll be asked to fill out a form so we can grab the most up-to-date info on what you need before your facial. Arrive a few minutes early so you can easily fit this in.

Are your facials suitable for men?

Absolutely! Our facials are tailored to suit all genders and skin types.

Is there downtime after certain facial treatments?

No, there is no downtime after any of our facial treatments. You just get to resume your day with a fresh, radiant complexion!

Can I get a facial if I have acne-prone skin?

Yes! Our personalized combat facials are designed to address specific skin concerns, including acne.

Will a facial help with dry skin?

Absolutely! A lot of skin issues are caused by a lack of hydration. Our facials work wonders to address this in order to replenish and refresh dry skin.

How can I maintain the results of my facial at home?

Our experts will provide personalized skin care tips to help you maintain that post-facial glow between visits.

Massage + Reflexology FAQs

What is the difference between Registered Massage Therapy and Relaxation Massage?

Registered Massage Therapy focuses on therapeutic benefits and is often recommended for specific issues. Relaxation Massage is perfect for pure bliss and easing general tension. Please note that Relaxation Massage cannot be claimed on insurance plans.

How do I know which massage type is right for me?

The best way to determine which massage is best for you is to ask yourself what you’re looking for. Are you recovering from an injury? Looking to melt away stress? Interested in trying something new, like hot stone or cupping? Check out our massage page to see what’s available, and when in doubt contact the spa and we’ll help you figure it out.

Can I choose the pressure of my massage?

Absolutely! Your massage, your way. Let your therapist know your preferred pressure, and they’ll adjust to ensure a perfect experience.

What is Craniosacral Massage, and how does it differ from other massages?

Craniosacral Massage focuses on subtle movements in the head and spine, promoting relaxation and balance. It’s a gentle, soothing experience.

Is reflexology only for my feet?

Not at Elements! Carrissa has recently completed her facial reflexology training as well as the more commonly-known foot-focused reflexology. Whichever route you choose, reflexology offers holistic benefits to help improve overall relaxation and well-being.

How long do massage sessions typically last?

You can book a 60, 75, 90, or 120 minute massage, ensuring there’s a perfect option for every schedule. You can even add-on a 30-minute relaxation or wellness massage after a facial for the ultimate experience! Check out your choices on the massage page.

Can I get a massage if I have specific health concerns?

Absolutely! Our Registered Massage Therapists are trained to work with various health conditions, ensuring a safe and therapeutic experience.

What should I wear during my massage?

Wear what makes you comfortable! Most clients undress to their comfort level, and our therapists are skilled in draping techniques for your privacy.

Will a massage help with stress and anxiety?

Definitely! All our massages, and especially our relaxation and wellness massages, are designed to melt away stress and promote a sense of calm.

Is there a recommended frequency for massage sessions?

The frequency depends on your personal needs, and your practitioner will recommend a plan that helps you find the right balance.

Can I claim massage on my insurance plan?

Whether or not you can claim massage on your insurance plan depends on the specific service booked and your plan itself.

Registered Massage Therapy
If you have extended health benefits through your employer or have purchased a private health insurance plan, there’s a good chance that services by an RMT will be covered, subject to the terms of your specific plan. RMT services are not covered by the publicly-funded Medical Services Plan (MSP) in British Columbia.

Wellness, Relaxation, Hot Stone, and Reflexology
These treatments at Elements are not claimable on insurance.

What massage should I book if I have been in a car or workplace accident?

We recommend that you book a massage with Sarah, our Registered Massage Therapist.

Body Waxing FAQs

Does waxing hurt?

While waxing may cause some discomfort, our skilled technicians use gentle techniques and top-quality products to minimize any pain. Many clients find the results well worth any temporary discomfort.

How long does waxing last?

Waxing typically provides several weeks of smooth, hair-free skin. Results vary depending on individual hair growth cycles, but most clients enjoy a noticeable reduction in regrowth compared to shaving.

Can I wax if I have sensitive skin?

Absolutely! We offer sensitive waxing options using products like Nufree and Satin Smooth Sensitive Wax, designed to minimize irritation and ensure a comfortable experience for all skin types.

What’s the difference between a bikini wax and an extended bikini wax?

A standard bikini wax removes hair along the bikini line, while an extended bikini wax offers additional coverage, perfect for those seeking a bit more than the traditional treatment. The extent of coverage can vary based on personal preference.

How should I prepare for my waxing appointment?

To ensure the best results, we recommend exfoliating the area to be waxed two days before your appointment and avoiding moisturizers or oils on the day of your treatment.

Can I wax if I’m pregnant?

Yes, waxing is generally safe during pregnancy. However, due to increased sensitivity, some women may experience heightened discomfort. It’s always a good idea to consult with your healthcare provider before any waxing treatment.

What should I do after waxing?

Aftercare is an important part of maintaining smooth, healthy skin. We advise avoiding sun exposure, hot baths, and tight clothing immediately after waxing and moisturizing regularly to soothe the skin.

Are there any contraindications for waxing?

Certain medications or skin conditions may not be compatible with waxing. It’s essential to inform your technician of any medical conditions, allergies, or medications you’re taking before your appointment.

How often should I wax?

Most clients schedule waxing appointments every 4-6 weeks to maintain optimal results and minimize discomfort. However, individual hair growth patterns may vary.

Can I wax if I’m menstruating?

Yes, you can still wax while menstruating. However, some women may experience heightened sensitivity during this time, so it’s essential to communicate any concerns with your technician.

Is there an age limit for waxing?

Generally, there’s no specific age limit for waxing, but parental consent may be required for minors. Our services cater to clients of all ages, and our technicians ensure a comfortable experience for everyone.

Manicures + Pedicures FAQs

What’s the difference between a Luxe Manicure and a Lustrous Manicure?

The Luxe Manicure offers a variety of polish options for a vibrant, polished look, while the Lustrous Manicure specifically features gel polish known for its durability and lasting shine.

Do manicures and pedicures include gel polish removal?

No, our standard manicure and pedicure services do not include gel polish removal. However, gel removal can be added on as an extra service for an additional fee.

How long does gel polish last on nails?

Gel polish typically lasts for several weeks without chipping or fading, providing long-lasting colour and shine.

Why are there multiple rates listed for some services?

Rates may vary based on the experience level of our technicians. When booking your appointment, you’ll see the accurate rate for your selected service.

How long does a typical manicure or pedicure appointment last?

The duration of appointments varies depending on the service chosen. Generally, manicures range from 35 to 60 minutes, while pedicures range from 45 to 75 minutes.

Is gel polish removal necessary for every manicure or pedicure?

Gel polish removal is necessary if you currently have gel polish on your nails and wish to switch to a different colour or finish. Otherwise, it’s not required for standard manicure or pedicure services.

Are manicures and pedicures suitable for everyone?

Yes, manicures and pedicures are suitable for individuals of all ages and genders. Our technicians are trained to provide personalized services tailored to each client’s needs and preferences.

Is it safe to get manicures and pedicures during pregnancy?

Yes, it’s generally safe to receive manicures and pedicures during pregnancy. However, if you have any concerns or specific medical conditions, we recommend consulting with your healthcare provider before scheduling an appointment.

How often should I schedule manicure and pedicure appointments?

The frequency of appointments depends on individual preferences and lifestyle factors. Many clients opt for monthly visits to maintain healthy nails and keep their hands and feet looking their best.

What polish brands do you use during manicures and pedicures?

At Elements we use only top-quality, clean polish brands, including Zoya, O.P.I, Spa Rituals, and lac it! by En Vogue.

Brows + Lashes FAQs

Will brow tinting make my brows look unnatural?

Our brow tinting service is expertly applied to complement your natural brow colour, providing subtle enhancement and definition without appearing overdone.

How long does brow tinting last?

Brow tinting typically lasts around 4-6 weeks, depending on individual hair growth and maintenance routines.

Is it safe to get a brow wax if I have sensitive skin?

Yes, our brow waxing service is designed to be gentle and suitable for all skin types. However, if you have specific concerns, please inform your aesthetician beforehand.

What are the benefits of combining brow waxing with brow tinting?

Combining brow waxing with tinting offers the best of both worlds: perfectly shaped brows and enhanced colour definition, resulting in a bold yet natural look.

Do lash tinting services require any special aftercare?

While lash tinting is low-maintenance, it’s advisable to avoid rubbing or touching your lashes immediately after the treatment to allow the tint to fully set.

Will lash tinting damage my natural lashes?

No, our lash tinting process is gentle and safe for your natural lashes. Our expert technicians ensure proper application and adhere to industry-standard safety protocols.

How often should I schedule lash tinting appointments?

Our clients tend to schedule appointments every 4-6 weeks to ensure consistently dark and defined lashes.

Can I wear mascara over tinted lashes?

Absolutely! Tinted lashes provide a beautiful base for mascara application, enhancing the depth and intensity of your lashes.